NEW! ETS Full Access
The easy-to-use DIY chat platform that helps your in-house sales or service teams talk directly to online shoppers.
Answer questions. Get more leads. Drive appointments.
Connect & Communicate
Online shoppers prefer chat over email and phone because it’s the quickest and easiest way to make a connection. ETS Full Access helps customers chat with your sales or service team from any device or channel, instantly.
- Answer questions and hear what customers really need. Get more leads. Set appointments.
- Gather valuable intel on customer behaviors and turn online shoppers into paying customers.
Cost-Effective Sales & Service
- Simple, reliable. Get up and running in days, not weeks.
- Efficient and effective. Handle multiple customers simultaneously. Reach customers before your competitors do.
Manage Everything In-House
- Real-time data, monitoring and insights via one user-friendly Dashboard.
- No complex tech or software required.
ETS Full Access Features
Text SMS
Facebook™
Use the power of social media and talk to customers while they’re already interested and shopping.
Our ETS FB Messenger feature lets your Facebook™ Business Page visitors communicate with your in-house chat agents via Facebook™ Messenger. And unlike regular chat, conversations in Messenger don’t disappear (unless the conversation is deleted by the customer), so you can continue to follow-up with the lead in the future.
Click to Call
Layered Chat
Visitors like to multi-task. It’s one of the reasons they prefer chat over other channels. ETS layered chat lets visitors chat to your agent while they continue browsing through the site.
Mobile visitors can even browse and chat simultaneously using superimposed chat windows that display on the page as the visitor is scrolling. If the visitor navigates to another page, the chat stays with them.
Video Connect
Need to follow-up with leads in a more timely, efficient and engaging way? ETS Video Connect lets your team record quick videos to share with customers via email, chat or social media.
When the customer watches the video, an active chat button is displayed – linking the customer directly back to your in-house chat agent.
CRM Integrations
Mobile Invitations
81% of all people now own a smartphone. Make sure you have an entirely unique experience for mobile visitors. ETS Full Access automatically recognizes the type of device a website visitor is using and presents chat invitations designed to render beautifully on any mobile device.
You’ll be able to create mobile-specific rules, customize design elements and design your own chat invitations.
Platform Dashboard
Detailed Reporting
We help you stay focused on the bottom-line, so you always know which sources give you the best leads and opportunities.
See exactly which chat channel drives the hottest leads.. Know how your team handles chats and if they’re converting appointments. We’ll even show you how your team performs in comparison to a fully managed live chat agent solution.
You’ll have complete access to all the information that’s important to you, so you can improve your website, create more effective ads and plan targeted campaigns and promotions.